Provincial Operations Manager, Clinical Services

Who We Are

The Ontario SPCA and Humane Society is a registered charity and has been operating for over 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.
By joining the Ontario SPCA, you will have a great impact on both the animals and communities we serve. As a Provincial Operations Manager, Clinical Services, your role will have a huge impact on improving animal welfare and ensuring the communities you support are able to take the very best care of our furry friends. By creating efficient operations for our clinics by providing guidance and leadership, you can be assured that through your support and oversight of the people, you are, in turn supporting the animals in need. By joining our team as a Provincial Operations Manager, Clinical Services, you are joining a team you can count on to share the same goals, passion, and love for animals that you do!

Position Summary

Utilizing expertise in veterinary care services, resource management, and operational excellence, the Provincial Operations Manager, Clinical Services will provide direction and leadership for all Ontario SPCA Veterinary clinics, mobile clinics and MASH clinic programming that serve communities across Ontario.
This is a full-time permanent role and remote based with regular travel through the province to support our clinic locations and attend mobile spay and neuter and wellness events.

Job Accountabilities/Key Deliverables

Leadership
Represents Ontario SPCA as a knowledge expert for high-volume spay/neuter initiatives and services
Leads and coaches a team of Veterinary Clinic Managers and a team of mobile animal care and medical professionals
Builds a strong network of industry professionals in communities throughout the province
Ensures a safe and respectful work environment for all staff, volunteers, and clients

Veterinary Care

Ensures accurate records for animal inventory, health, medications, treatments, and procedures at clinic and mobile locations
Makes suggestions to improve spay & neuter programming, animal care protocols and other activities to support the realization of our purpose
In the event of vacancies or absences, fulfill the necessary duties to ensure the smooth operation of the veterinary clinics or mobile events
Maintain and ensure standards of care for animals at veterinary clinics and mobile events are followed

Operations

Oversees the operation of Ontario SPCA Spay/Neuter Clinics
Creates and executes project plans for mobile and MASH clinics, including post-event analysis
Builds annual budgets and submits regular operation reports
Collaborates with the Veterinary Services Department to support policies and protocols

Experience

Registered Veterinary Technician (3 years)
Minimum 5 years of multi-unit management experience
Demonstrated project management or event planning experience
1-3 years of high-volume spay and neuter surgery experience
Clean driving record accompanied by a full G License required
Must have open availability including days, evenings, weekends, and holidays, and be able to travel overnight
Must be able to lift up to 18 kilograms (40lbs) e.g. Large bag of cat litter
Must be able to pull at least 45 kilograms (100 bs) e.g. Large dog on a leash
Computer literate with a working knowledge of MS Office applications and POS system

Please forward your resume and cover letter to:
Sonya Reichel
VP, Shelter Operations
careers@ontariospca.ca
Ontario SPCA and Humane Society

Please quote “Provincial Operations Manager, Clinical Services” in the subject line.

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however, only those selected for an interview will be contacted.

The Ontario SPCA and Humane Society embodies a culture that embraces diversity, equity, inclusion, and belonging (“DEIB”) and welcomes applications from individuals of diverse backgrounds. Our DEIB practices foster a fair and consistent environment, enabling everyone to feel welcomed, supported, and valued in the workplace.

The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722 or careers@ontariospca.ca

Tagged as: clinic management, spay and neuter, surgery