Communication Strategies for End-of-Life Care (In-Clinic Training Seminar)

June 3, 2024

Compassionate End-of-Life Care Communication Strategies

Learning outcomes:

  • Develop an understanding of how to convey compassion as you communicate with a grieving family.
  • Learn how judging a family’s decision for End-of-Life Care creates communication barriers and increases the care providers risk for burden transfer and burnout.
  • Learn the do’s and don’ts of End-of-Life Care Communication
  • Explore the role body language plays in EOL Care communication and learn the do’s and don’ts of body language
  • Develop strategies for navigating End-of-Life Care communication challenges

Take away: The best gift you can give a grieving family is learning how to be a compassionate communicator. The best gift you can give yourself as an EOL care provider is learning not to judge the family’s decision.

Introduction: a bit about who we are and what we do

Why a good death matters – we talk about the four steps to creating a meaningful experience using the acronym CARE.

Discover the important role that compassionate communication plays in providing a meaningful experience

Learn how judging the family’s decision impacts our ability to be compassionate communicators  as well as our own wellbeing. Develop an understanding of the unique set of “budgets” that each family has that impacts their timing.

Learn the dos and don’ts of End-of-Life Care communication.

Learn the role that body language plays and the dos and don’ts of body language.

Explore other non verbal ways to communicate warmth and compassion.

Navigating Communication Challenges- 4 common communication challenges and strategies to help (silent family, the ‘rushy’ family, family not on the same page, family with children).

Answering tough questions: review a few of the tough questions we get asked as End-of-Life Care Providers and learn strategies to reply with grace and compassion.

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