Not sure who to contact?

Website/Member Portal:

I am having technical issues with the website (Job Board, Locum Board, CE quizzes, etc.).

If you are using our website and get an error message while attempting to submit a form or you have completed a CE quiz and did not get a CE certificate, please email Digital Communications Specialist Kate Stockmann-Fetter.

I am locked out of my member account.

If you are having trouble accessing your member account, email Member Services Coordinator Shana Westrop.

Invoices and Payments:

I have not received an invoice/payment or have questions regarding an invoice/payment.

For all invoice related issues, email Finance Manager Verna Miedema.

I am having issues with renewing my membership or have a question about renewals.

If you cannot find the answer to your question in our FAQs, please email Finance Manager Verna Miedema.

Member Benefits:

I have questions about the Member Assistance Program (Dialogue).

Please visit the Resource Library in your Member Portal and open the “Member Assistance Program provided by Dialogue” folder, for all the information about this no-cost program. If you still have questions, please contact Member Services Coordinator Shana Westrop.

I have questions about my member benefits including professional liability insurance.

Please visit the Resource Library in your Member Portal. Open the Professional Liability Insurance folder for information about this insurance provided to you at no cost, or open the Member Perks and Benefits folder to see the variety of deals and discounts you can access as a member of the OAVT. If you still have questions, please contact Member Services Coordinator Shana Westrop.

I have questions about working as a Locum RVT.

Please visit the Resource Library in your Member Portal and open the Locum RVT Resources folder for helpful information. If you still have questions, please email our Member Services Coordinator Shana Westrop.

Becoming a member of the OAVT:

I am internationally trained and wish to become a member of the OAVT.

If you were trained in another country and have questions about how to get registered in Ontario, please email CE Manager Laurie Williams.

I have questions about the VTNE.

For questions about the VTNE, please contact Governance Administrator Loretta Sviezikas-Roussy.

I have questions about transferring to the OAVT from another province or territory in Canada or transferring out of Ontario.

For questions related to transferring to the OAVT from another Canadian jurisdiction, please email Governance Administrator Loretta Sviezikas-Roussy.

OAVT Conference and RVT Month

How can I have my name added to the ‘call for speakers’ e-mail for the OAVT’s annual conference?

If you would like to speak at the OAVT’s annual conference, email CE Manager Laurie Williams.

I would like to reserve booth space at the OAVT Conference trade show hall.

To become an exhibitor, email events@oavt.org.

I have questions about submitting my CE certificates from the sessions I attended.

If you are having difficulty submitting your CE certificates or have not received your certificate for a session you attended, please email CE Manager Laurie Williams.

RVT Journal:

I have not received my print copy of the RVT Journal.

For issues with the delivery of the RVT Journal, please email Editor-in-Chief Kate Stockmann-Fetter.

I would like to contribute to the RVT Journal.

Anyone wishing to write a general interest, non-CE article for the RVT Journal, please email Editor-in-Chief Kate Stockmann-Fetter.

I would like to contribute a CE article to the RVT Journal.

Anyone wishing to write a technical article for the RVT Journal, please contact CE Manager Laurie Williams.

I have questions about the content of a CE quiz or article.

For questions about CE that do not involve any technical errors, please contact CE Manager Laurie Williams.

For technical issues with submitting a quiz or if you did not receive a confirmation email, please contact Digital Services Specialist Kate Stockmann-Fetter.

I would like to suggest someone to be featured as the RVT Spotlight in the RVT Journal.

If you would like to be featured yourself or know an RVT you think would make for an inspiring story, please contact Member Services Coordinator Shana Westrop.

I have not received an invoice for the ad I placed in the RVT Journal.

For all questions regarding invoices, please contact Finance Manager Verna Miedema.

I would like to report an error in the RVT Journal or a quiz.

To report any errors, including typos or corrections, please email Editor-in-Chief Kate Stockmann-Fetter.

I am having trouble accessing the digital version of the RVT Journal.

For technical issues with the digital version of the RVT Journal email Editor-in-Chief Kate Stockmann-Fetter.

Rabies Response Program:

I have questions about the Rabies Response Program.

For all inquiries related to the Rabies Response Program, please email rrp@oavt.org

Complaints:

I have questions about the complaints process.

Please visit our Complaints Process page.

Legislative Reform:

I have questions about the changes that are coming with the passing of the Veterinary Professionals Act.

For all questions related to the legislative changes, or provide input or feedback, please email advocacy@oavt.org.

Still not sure?

Below is the list of OAVT staff and their areas of expertise.

Shana (shana@oavt.org) – Member Services Coordinator – The Scoop, perks & benefits, student memberships, locum inquires, annual recognition program and awards

Verna (verna@oavt.org) – Finance Manager – Accounts receivable/payable, membership renewals/suspensions, job ad payments, invoices/receipts

Loretta (loretta@oavt.org) – Governance Administrator – Membership processing/approvals/transfers, appeals, status reinstatement, VTNE registration/questions

Laurie (laurie@oavt.org) – Continuing Education Manager – CE-related questions (content, eligibility, credit collection), internationally educated, RVT Journal topics/contributors/quizzes, topics and speakers for OAVT-hosted education (annual conference, RVT Month, member webinars), One Health

Events (events@oavt.org) – Tradeshow participation, exhibitors/sponsor inquiries, general event inquiries (annual conference, RVT Month, member webinars), volunteer recruitment, P&E Workshops

Kate (kate@oavt.org) – Digital Communications Specialist and Editor-in-Chief – RVT Journal content, association awareness and promotion, website technical issues, social media pages

Rabies Response Program, email rrp@oavt.org

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