Clinic Manager

  • Full Time
  • Ottawa, Ontario
  • $67,881 up to $74,946 CDN / Year

Website Ottawa Humane Society

Job Purpose: The Clinic Manager is responsible for the effective and efficient performance of clinical programs at the Ottawa Humane Society (OHS).

Duties & Responsibilities:

  • Develop, implement, manage, monitor and evaluate all aspects of clinic, MSNS programs and mobile clinic operations
  • Be aware and make use of community resources
  • Develop and maintain excellent community partnerships with animal welfare organizations and OHS partners
  • Develop, implement, evaluate and ensure adherence to standard operating procedures within assigned functional areas
  • Develop, manage, and ensure adherence to department and program budgets
  • Manage and coordinate department resources
  • Be thoroughly familiar with and ensure adherence to pertinent legislation, regulations, contracts, guidelines, OHS mission, policies, procedures, plans and collective agreement
  • Maintain a comprehensive knowledge of best practices and trends in animal care and welfare
  • Produce and maintain accurate reports, records and files
  • Manage department administration files and human resources documents and files
  • Participate in supervision, evaluation, training and other meetings as required
  • Provide training, orientation, and supervision for student, volunteer and work placements as required
  • Lead and manage department staff and volunteers including orientation, training, performance management, and daily supervision
  • Hire, terminate and discipline staff in consultation with the Director: Operations and Director: People and Culture
  • Be familiar with and ensure compliance with all health and safety policies and procedures
  • Participate in the identification and evaluation of OHS program goals and objectives
  • Participate in professional development opportunities
  • Participate in public relations and promotional activities as required
  • Provide advice and assistance to other managers, directors, CEO and OHS Board and committees as required
  • May be required to assume some of the responsibilities of the Director: Operations


  • A post-secondary diploma or degree, preferably in a related field
  • Registered Veterinary Technician designation
  • A minimum of 3 years’ veterinary clinic management experience
  • A minimum of 3 years’ staff management experience
  • Significant knowledge and experience with animal health and welfare
  • Full professional proficiency in spoken and written English is required

Working Conditions/Requirement:

  • Employee is required to work across all OHS fixed and mobile sites
  • Employee is required to be available to respond to after-hours emergencies
  • Employment is conditional upon maintaining confidentiality of OHS information
  • Employment is conditional upon the ability to work around all species of animals safely

OHS is an equal opportunity employer and offer accommodation for applicants with disabilities. Please let us know if you require accommodation at any point during your application.

To apply for this job email your details to

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