Customer Relations Representative

Website Lactanet

Lactanet is providing innovative dairy herd mananagement


Reporting to the Customer Service Manager, Ontario and West, the Customer Relations Representative will have primary responsibility to provide support and customer service to internal and field staff, dairy farm producers and industry partners.  Candidates who enjoy responding to service inquiries, problem solving, and working in a fast-paced environment would be ideal for this role located in the Guelph, Ontario office.  This is a full-time position (possibility of hybrid formula or 100% remote work).


Provide telephone support to Lactanet staff, advisors and clients throughout Ontario and Western Canada
Provide technical support and instruction to field staff with issues in field-related programs to enable them to complete test day processes
Be a resource for clients and industry partners for specific and general questions related to milk recording services and information
Maintain the administrative activities in the department, including tracking and reporting departmental activities, and interaction on an ongoing basis with clients, staff, labs and management


Must be fluent in English with excellent writing
Ability to speak French would be an asset
Proven ability to work independently and in a team-oriented environment
Organizational with an ability to continually review priorities
Interpersonal skills
Strong proficiency with computer software, including Microsoft Office Suite, as well as the ability to learn related test day programs
Knowledge of the dairy industry (a great asset)
Available for alternating weekly shifts, 8am-4pm, 8:30am-4:30pm and 9am-5pm to cover service hours for the Customer Service Desk

Working Conditions

Normal office working conditions at the Guelph office location or from home (possibility of hybrid formula or remote work). Work schedule may vary

Why work at Lactanet

We are a dynamic organization and value the well-being of our employees. We offer health and wellness programs, competitive salary, and benefits (group insurance and pension plan), training and professional development opportunities, a stimulating, progressive and collaborative work environment, and many other benefits.

Tagged as: dairy farm

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