Animal Services Clerk

Vaughan is one of Canada’s fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada’s first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan!

The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.

Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

Position Overview

As a first point of contact, responsible for interfacing and servicing the public, including responding to Animal Services related enquiries; logs all incidents concerning animal control and handles animals brought into the shelter. Conducts telephone, email, and counter reception; receives, assesses, enters complaints, and directs to the appropriate officer. Provides clerical and administrative support services to Animal Services Unit i.e. keyboards, files, prepares correspondence; minute taking and handling of confidential information. Provides support to Animal Services management, as required.

Qualifications and Experience

• Successful completion of a Post-Secondary Diploma in Business Administrative or Legal field, or suitable equivalent.

• Minimum of two (2) years of administrative / clerical experience, preferably in an animal-related field or Municipal Law Enforcement environment.

• Demonstrated ability to deal effectively and courteously, in a calm and professional manner when interfacing with the Mayor and Members of Council, all levels of staff, the general public and external agencies.

• Comprehensive knowledge of alpha, numeric and chronological filing systems is required.

• Knowledge of Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) as it relates to job functions, and solid judgmental skills in the preparation of updates and reports in adhering to the Freedom of Information legislation.

• Competency in data entry and demonstrated use of Microsoft Office Suite is required.

• Strong communication skills, both oral and written, coupled with effective listening skills. Proven ability to extract information and accurately report on status of investigations in a written format.

• Analytical and sound decision-making abilities coupled with basic knowledge of (10) ten codes/signals.

• Ability to multitask in a fast-paced / time sensitive environment and work independently to prioritize and complete daily activities. Organized and effective time management skills.

• Knowledge and competency in the identification (ie. breed, age, gender, etc.) and
handling of animals, primarily cats and dogs. Knowledge of animal shelter regulations as per the Animals for Research Act.

• Knowledge of, and demonstrated ability in, City core competencies and relevant functional competencies.

• Valid Ontario Class ‘G’ Driver’s License, in good standing and a reliable vehicle to use on corporate business.

• Must be flexible in work schedules with the ability to work shifts, including evenings, weekends and holidays, as required, and in accordance with the Collective Bargaining Agreement.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.