Dealing with Difficult Clients: "I love difficult people” …said no one ever…

Dealing with Difficult Clients: "I love difficult people” …said no one ever…

Continuing to learn after achieving RVT status is essential for the individual and the advancement of the profession. RVTs can earn one (1) Continuing Education (CE) credit by reading the CE articles in the RVT Journal, or watching recorded sessions of OAVT presentations, and submitting the successfully completed corresponding quizzes.

If you obtain a score of 8 out of 10 (80%) or higher, you will receive a confirmation email which OAVT members can use as acceptable proof for their online CE record.

1. Communication skills can be taught, learned and practiced. *
2. Empathy is: *
3. Empathic statements start with: *
4. When we acknowledge how a person feels, they: *
5. Empathic statements are a dialogue skill that needs practice. *
6. Empathy pairs really well with: *
7. An empathic statement: *
8. Empathy is not a good dialogue skill to use in conflict. *
9. Which of the following is an example of an empathy statement? *
10. Which of the following is an example of self empathy? *