COMMUNICATING WELL
1 CE CREDITS
The key to a team’s success is communication, so CDMV provides a training that will help you understand your team’s different personalities and how to integrate a variety of tools and improve communication at work.
Key concepts:
· Understanding emotional intelligence
· Personality assessment
· Effective communication
To learn more or to book a session with your Account Executive, please call 1 800-668-2368.
CLIENT SATISFACTION
1.5 CE CREDITS
Designed in collaboration with the American Animal Hospital Association (AAHA), this covers simple, easily-applicable and industry-specific marketing concepts.
It is increasingly difficult to exceed client expectations, especially in a fast-paced clinic environment. This training session outlines a 4-step process that can be easily used in clinics to better understand clients’ points of view and instill the best actions for maintaining healthy trust-based relationships with them.
Key concepts:
· Identify various types of interaction and how they impact the client-clinic relationship.
· Acknowledge the importance of getting client feedback about the practice and staff.
· Be responsive to client input and make the necessary changes.
To learn more or to book a session with your Account Executive, please call 1 800-668-2368.
CLIENT EDUCATION AND COMPLIANCE
1.5 CE CREDITS
Designed in collaboration with the American Animal Hospital Association (AAHA), this covers simple, easily-applicable and industry-specific marketing concepts.
This training session is designed to help veterinary teams to refine their recommendation making skills and aims to maximize clients’ compliance with recommendations.
Key concepts:
· Get to know your clients, earn their trust and establish a rapport.
· Use education and communication to foster better compliance.
· Stand out and make your clients feel special.
To learn more or to book a session with your Account Executive, please call 1 800-668-2368.
MESSAGE AND BRAND DEVELOPMENT
1.5 CE CREDITS
Designed in collaboration with the American Animal Hospital Association (AAHA), this covers simple, easily-applicable and industry-specific marketing concepts.
If your clients were to describe your clinic’s personality, what would they say? Would they be right? This training session is designed to help realize how clients view your reputation and adjust your image and message to meet your business objectives.
Key concepts:
· Understand the elements involved in the message you wish to convey.
· Learn marketing tips for dealing with challenges specific to veterinary circles.
· How to present the right image.
To learn more or to book a session with your Account Executive, please call 1 800-668-2368.
INVENTORY MANAGEMENT
1.5 CE CREDITS
Inventory is the second largest expense for veterinary clinics. It is also directly related to the quality of service delivery. With the S.M.A.R.T.E.R. approach, veterinary clinic teams will learn concrete skills on how to save time and reduce waste. Better inventory management frees up time to focus on what really matters: caring for animals.
Objectives:
· Structure the process for efficiency purposes
· Identify the key stages of the process
· Get concrete tools and tips for effective inventory management
To learn more or to book a session with your Account Executive, please call 1 800-668-2368.