As you know, we have a severe shortage of veterinarians and support staff in our profession. While we tend to focus on attracting people to the veterinary profession, the bigger issue is that we have a retention problem. Disengaged employees are a cause of low morale, productivity and profitability; and increased employee turnover, burnout and client complaints. One key to retaining employees is to create a business culture that has a high level of employee engagement. A standardized employee engagement survey can provide a business with key insights on employee satisfaction which can then be the basis for organizational changes that can lead to increased practice productivity, profitability and client loyalty… with happier and more motivated employees.
The presentation is being delivered on two dates – February 21st from 8 a.m.-9:15 a.m., and February 28th from 10 a.m.-11:15 a.m.
Presented by Dr. Mike Pownall
OAVT CE – 1.25 credits