Lead CSR

Join Our Team as a Lead Veterinary CSR

Are you an experienced Veterinary Client Service Representative (CSR) with a passion for exceptional client care? We’re seeking a dedicated professional to take the lead in our dynamic veterinary clinic. Bonus points if you’re a Registered Veterinary Technician (RVT) ready for a rewarding change in your role!

Why Join Us?

– Supportive Environment: Work in a collaborative and encouraging atmosphere where every team member is valued.
– Passion for Pets: Join a team that shares your love for animals and is dedicated to providing top-notch care.
– Growth Opportunities: Benefit from ongoing professional development and career advancement prospects.
– Work-Life Balance: Enjoy a balanced schedule that allows you to thrive both personally and professionally.
– Innovative Practice: Be part of a forward-thinking clinic that embraces the latest veterinary technologies and treatments.
– Client Connections: Build meaningful relationships with clients who appreciate and trust your expertise.
– Community Impact: Make a difference in the local community by providing excellent veterinary care and support.
– Comprehensive Benefits: Receive a competitive salary, benefits package, and perks that recognize your hard work and dedication.

Responsibilities:

– Team Leadership: Supervise, mentor, and train the client service team to ensure exceptional customer service.
– Client Communication: Serve as the primary point of contact for clients, handling inquiries, scheduling appointments, and addressing concerns.
– Front Desk Management: Oversee daily operations of the front desk, ensuring a smooth and efficient workflow.
– Billing and Payments: Manage invoicing, process payments, and handle financial transactions with accuracy.
– Coordination with Veterinary Staff: Facilitate communication between clients and veterinary staff, ensuring accurate and timely information flow.
– Record Keeping: Maintain accurate and up-to-date client and patient records, ensuring confidentiality and compliance with regulations.
– Problem Solving: Address and resolve client complaints and issues promptly and professionally.
– Marketing and Client Outreach: Assist in marketing initiatives and client outreach programs to promote clinic services.
– Inventory Management: Monitor and manage inventory of office supplies, client education materials as well as all diets and over the counter products.
– Compliance: Ensure all client service activities comply with clinic policies, procedures, and veterinary regulations.

Requirements:

– Proven experience as a veterinary CSR
– Exceptional communication and organizational skills
– RVT certification is a plus
– Passion for providing excellent client and patient care

Join us and experience the joy of working in a place where your skills are appreciated, your growth is supported, and your love for animals is shared by everyone around you!

Apply today to join our team and take the next step in your veterinary career.