Presented by Dr. Martha G. Cline
Strong communication techniques can enhance nutritional conversations in the examination room. Well-meaning pet owners can become entrenched in and confused by certain feeding practices. This presentation will review communication skills and tools to help turn potentially contentious conversations into effective ones.
What you’ll learn:
Recognize the 3 aspects of communication (content, process, and perceptual) and how to apply these aspects when making nutritional recommendations
How to utilize open-ended questions to enhance collection of a nutritional history
Recognize and acknowledge a client’s perception with regard to pet nutrition before providing a nutritional recommendation