The OAVT Complaints Process

By virtue of Bill Pr3, 1993, the Ontario Association of Veterinary Technicians holds regulatory powers over the profession of Registered Veterinary Technicians in Ontario.

These regulatory powers are in effect to protect public interests while maintaining the highest level of practice standards and care in Ontario RVTs.

The OAVT Registry of all Registered Veterinary Technicians in Ontario is publicly available online. You can search the Registry at any time.

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When writing your complaint, here is a checklist of things you should include:

  • Confirm the name of the technician
  • Confirm the technician is an RVT (check the Registry)
  • Confirm dates of all events
  • Provide the names of other witnesses
  • Confirm the name of the RVT’s supervisor(s)
  • Submit copies of any invoices or other records relevant to the complaint
  • (i.e. receipts, medical records, or correspondence that relate to your complaint)
  • Describe the events as you remember them
  • Include the name or identity of your animal(s) - including the name, breed, sex, age and relevant background are ideal.
  • Be specific about the behaviour or event that is the subject of your complaint

What happens next?

Once the OAVT Registrar receives a formal complaint against an RVT, the following steps are taken:

  1. The RVT defendant responds to your complaint in writing - The OAVT clearly identifies and confirms each issue with you (the complainant). At this stage, the OAVT affords the RVT an opportunity to read and respond to the complaint in writing.

  2. Review the RVT defendant’s response to your complaint – You will receive a copy of the response submitted by the RVT. Upon receipt of this response, you may choose to:
    • Draft a final written response
    • Take no action (process continues)

    If you decide to draft a final written response, it will be included in the complaint file.

  3. Your complaint file proceeds to the OAVT Complaints Committee - The OAVT Complaints Committee receives every complaint that involves a Registered Veterinary Technician practicing in the province of Ontario. The role of the OAVT Complaints Committee is to scrutinize each claim. After review, it delivers a decision directing the OAVT on the next course of action.

At this point, the OAVT Complaints Committee may elect to:

  1. Take no further action.
  2. Require the RVT to receive a formal caution.
  3. Direct the complaint to the OAVT Discipline Committee.
  4. Direct the complaint to the Fitness to Practice Committee.

Alternatively, the committee may elect upon an action tailored to the complaint. Any decisions of the OAVT Complaints Committee will remain permissible under OAVT By-laws.

After concluding the investigation, the OAVT Complaints Committee will produce a written decision. This concluding document will explain the ruling. The OAVT forwards copies of the decision to the concerned parties.

Who can I talk to?

The OAVT Registrar is the individual you should speak with in regards to complaints or concerns involving Registered Veterinary Technicians in Ontario. To contact the OAVT Registrar, call 1-800-675-1859.

Additional Information

Please see the Filing a Complaint pamphlet for more information. You can contact the OAVT to request print copies of the pamphlet.

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