Despite the COVID‐19 crisis, pets still need veterinary care and protection against parasites. The current situation challenges us to rethink how we reach out to pet parents and engage with them, in order to ensure our patients receive the care they need and to generate revenue for our clinic. Telemedicine, text and email messaging, as well as online forms and modes of payment, can facilitate client communication and processes at a time when clinics are understaffed and applying physical distancing measures. Find out how telemedicine and effective communication can help you achieve these goals, and receive practical tips and advice, during this live webcast featuring Dr. Hélène Perras.