Designed in collaboration with the American Animal Hospital Association (AAHA), this covers simple, easily-applicable and industry-specific marketing concepts.
It is increasingly difficult to exceed client expectations, especially in a fast-paced clinic environment. This training session outlines a 4-step process that can be easily used in clinics to better understand clients’ points of view and instill the best actions for maintaining healthy trust-based relationships with them.
Key concepts:
· Identify various types of interaction and how they impact the client-clinic relationship.
· Acknowledge the importance of getting client feedback about the practice and staff.
· Be responsive to client input and make the necessary changes.
To learn more or to book a session with your Account Executive, please call 1 800-668-2368