Client satisfaction

November 22, 2021

Designed in collaboration with the American Animal Hospital Association (AAHA), this covers simple, easily-applicable and industry-specific marketing concepts.

It is increasingly difficult to exceed client expectations, especially in a fast-paced clinic environment. This training session outlines a 4-step process that can be easily used in clinics to better understand clients’ points of view and instill the best actions for maintaining healthy trust-based relationships with them.

Key concepts:

·       Identify various types of interaction and how they impact the client-clinic relationship.

·       Acknowledge the importance of getting client feedback about the practice and staff.

·       Be responsive to client input and make the necessary changes.

To learn more or to book a session with your Account Executive, please call 1 800-668-2368

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